Privacy Policy

Last updated: 10 August 2026

1. About this Privacy Policy

LLB Decorating Limited ("LLB Decorating", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or otherwise communicate with us.

LLB Decorating Limited is a company registered in England and Wales under company number 12047868. Our registered office is 32 The Crescent, Spalding, PE11 1AF.

If you have any questions about how we use your information, you can contact us using the details on our Contact page.

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

• Your name

• Telephone number

• Email address

• Property or business address

• Details about your decorating requirements

• Information you provide when requesting a quotation

• Information contained in messages or enquiries you send to us

• Information relating to work we carry out for you

• Website usage information, such as your IP address and information collected through cookies or similar technologies

  
  

We only ask for information that is reasonably necessary for the purpose for which we are collecting it.

3. How we use your information

We may use your personal information to:

• Respond to enquiries and requests for information

• Arrange quotations and site visits

• Provide our painting and decorating services

• Communicate with you about work we are carrying out

• Manage customer accounts and records

• Process payments and invoices

• Deal with questions, complaints or requests

• Maintain and improve our website and services

• Meet our legal, accounting and administrative obligations

• Protect our business, customers and website from fraud or misuse

  
  

We will not use your personal information for purposes that are incompatible with the reason it was originally collected.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract: where we need your information to provide a quotation, arrange work or fulfil an agreement with you.

Legitimate interests: where it is reasonable and necessary for us to use information to operate and improve our business, communicate with customers or manage our services.

Legal obligation: where we need to retain or use information to comply with legal, accounting or regulatory requirements.

Consent: where you have specifically given us permission to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

5. How we receive your information

Most information is provided directly by you, for example when you:

• Contact us by telephone

• Send us an email

• Complete an enquiry form on our website

• Request a quotation

• Arrange a site visit

• Become a customer

  
  

We may also receive information from other people or organisations where this is necessary to provide our services or manage a project.

6. Who we may share your information with

We do not sell your personal information.

Where necessary to operate our business or provide our services, we may share relevant information with trusted third parties such as:

• Accountants and professional advisers

• Payment providers

• Website and IT service providers

• Suppliers and contractors involved in delivering a project

• Professional or regulatory bodies where required

• Government authorities or law enforcement where we are legally required to do so

  
  

We only share information where there is a legitimate reason for doing so and, where appropriate, only the information necessary for that purpose.

7. How long we keep your information

We keep personal information only for as long as we reasonably need it.

The length of time will depend on why we collected the information. For example, customer and financial records may need to be retained for a longer period to meet legal and accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or method of transferring information over the internet can be guaranteed to be completely secure.

9. Cookies and website analytics

Our website may use cookies and similar technologies to make the website function correctly, remember preferences and understand how visitors use the website.

Some cookies may be provided by third-party services used on our website.

Where required, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, our website's cookie controls.

The ICO advises that visitors should be told what cookies are being used for and that consent is generally required for non-essential cookies.

10. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request the transfer of certain information to another organisation

• Withdraw consent where we are relying on consent

  
  

If you would like to exercise any of these rights, please contact us.

We will normally respond to a valid data protection request within one month, although certain requests may take longer where permitted by law.

11. Third-party websites

Our website may contain links to other websites, including social media platforms or websites belonging to suppliers and other organisations.

We are not responsible for the privacy practices or content of those websites. We recommend checking their own privacy policies before providing them with personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page.